Kill Them with Kindness, or Turn the Other Cheek?

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Last week I had a spat with one of my customers that ended with them demanding more of a refund than I thought was justified or fair.

I stewed over this conflict for hours over the course of several days. When the returned goods arrived with yet another snotty note and demand for payment, I had to make a decision as to what to do.

Should I give in to an unjust demand, or stand up for myself and only refund what I thought was fair? I was becoming more angry and agitated the more I wrestled with my decision.

I knew that this was not healthy. I tried walking thorough the steps of forgiveness that I understood so well intellectually, but my heart wasnÂ’t in it.

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